Shipping policy

At Ease, we’re committed to getting your order to you as smoothly and reliably as possible. We work with trusted shipping partners to ensure every delivery is handled with care. Below you’ll find all the details regarding our shipping process, timelines, and conditions.

Shipping Methods

We offer multiple shipping options to make sure your order arrives safely and on time. Once your order has been processed, you’ll receive a tracking link so you can follow your shipment every step of the way. Delivery times and shipping fees vary depending on your location and the shipping method selected at checkout.

International Shipping

Ease Fitwear ships worldwide. Delivery times and shipping costs depend on the destination country and local customs procedures. Please note that international shipments may be delayed due to customs clearance and could be subject to customs duties or fees, depending on the carrier used in your country. For more information, feel free to contact us at support@easefitwear.com.

Missing or Damaged Items

If your order arrives with missing items or shows signs of damage, please contact us within 7 days of delivery so we can assist you. To file a claim, include your order number, photos of the outer packaging if damaged, a photo of the packing slip for missing item claims, and a short description of the issue. Claims submitted after 7 days may not be eligible for resolution.

Important note on packaging damage:
We take great care in packaging every order to ensure it arrives in excellent condition. However, if the outer packaging is damaged during transit but the product itself is fully functional and unaffected, this will not qualify for a replacement or refund. If you’re unsure, our support team is happy to help at support@easefitwear.com.

Delivered but Not Received

If your tracking information shows your package as “Delivered” but you have not received it, you’ll need to file a claim directly with the shipping carrier. Once completed, please provide us with proof of loss or official confirmation from the carrier. Claims for orders marked as delivered cannot be accepted after 7 days from the delivery date.

Order Modifications

Need to make a change to your order? We can accommodate modifications such as address updates, quantity changes, or product swaps within 12 hours of placing your order. After this window, the order may already be in processing or transit, and changes will no longer be possible.

Order Cancellations

Orders can be canceled within 12 hours of being placed. After this time, the order may already be in the shipping process and can no longer be canceled. If you need to cancel, please contact us as soon as possible.

General Information

All orders are processed and shipped within 1 calendar day, excluding weekends and holidays. Once your order ships, you’ll receive tracking information via email. If you have any questions or need support, our customer care team is always here for you at support@easefitwear.com